Detecting Anger in Automated Voice Portal Dialogs

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Burkhardt, F., Ajmera, J., Englert, R., Stegmann, J., & Burleson, W. (2006). Detecting anger in automated voice portal dialogs. Proc. ICSLP:.

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URL http://felix.syntheticspeech.de/publications/recognitionOfAnger.pdf

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Abstract Anger detection is a topic that is gaining more and more attention with voice portal carriers, as it can be useful for quality measurement and emotion-aware dialog strategies. In the context of a prototype voice portal we describe methods to search for training data, report on the performance of the prosodic classifier under real world conditions and explore the use of dialog information for anger prediction. The results show that, although significantly worse than under laboratory conditions, anger detection still works well above chance level and can be used to enhance real world voice-portal usability.

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IEEE Transactions on

Affective Computing

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Deadlines: SocialCom 2012 workshop on: Exploring Stances in Interactions: Conceptual and Practical Issues in Social Signal Processing Research 28 May 2012; Workshop on Context Based Affect Recognition, Held in conjunction with SocialCom 2012, September 3-6, 2012, Amsterdam, The Netherlands. 04 June 2012; First International Workshop on Wide Spectrum Social Signal Processing (WS³P2012) 15 June 2012; Special Issue of IEEE Intelligent Systems Magazine on Concept-Level Opinion and Sentiment Analysis 01 July 2012; 2nd International Audio/Visual Emotion Challenge and Workshop (AVEC 2012) 21 July 2012; More...

Workshops: ES³ 2012 - Corpora for Research on EMOTION SENTIMENT & SOCIAL SIGNALS Istanbul, Turkey,
26 May 2012; Special session on "Computational Intelligence and Affective Computing" at the 2012 IEEE World Congress on Computational Intelligence (WCCI) Brisbane, Australia,
10 June 2012; Affective Human-Machine Interaction JeJu Island, Korea,
26 June 2012; SocialCom 2012 workshop on: Exploring Stances in Interactions: Conceptual and Practical Issues in Social Signal Processing Research Amsterdam, The Netherlands,
03 September 2012; Workshop on Context Based Affect Recognition, Held in conjunction with SocialCom 2012, September 3-6, 2012, Amsterdam, The Netherlands. Amsterdam, The Netherlands,
03 September 2012; More...

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