Personal tools
You are here: Home → Foreseen Applications → Phone call help centre priority setting and routing
Log in


Forgot your password?
 
home contents changes options help subscribe
last edited 6 years ago by LoicKessous
Document Actions

In a phone call help centre, including for urgent situations, an automatic system using speech recognition could be used to set priorities to users who has been detected as to be clearly in need of an urgent help. The system could be also used to route the call to a suitable person with the adequate competences.
 
Powered by Plone

Portal usage statistics