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In a phone call help centre, including for urgent situations, an automatic system using speech recognition could be used to set priorities to users who has been detected as to be clearly in need of an urgent help. The system could be also used to route the call to a suitable person with the adequate competences.
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Emotional Expression: The Brain and The Face
AISB 2009 Symposium on Affective Bodily Expression
International Conference on Music and Emotion
