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Shay S. Tzafrir is a lecturer in the Department of Human Services at the University of Haifa. He received his Ph.D. in behavioral science from the Technion – Israel institute of Technology, having also received his M.Sc. in behavioral science from the Technion. He also earned a B.A in political science, LLB as well as M.A. in political science, all from University of Haifa. His current research interest includes the role trust play in various organizational factors such as, strategic human resource management, organizational performance, emotion, and service quality. His articles have been published in journals such as Industrial Relations, Human Resource Management, International journal of Human Resource Management, and others.